See this article on Inside Higher Ed's site today on the role of housing officers during a crisis.  I appreciated the coverage of John Buck's presentation at ACUHOI--his comments and experiences align with one of my experiences. Any crisis incident or communications plan has to be scalable to include those offices that are front-line communicators and leaders for students.  This can include housing officers, the registrar, admissions officers and the director of financial aid.  In times of a crisis you want assistance from all who can help, but most importantly from those who can react and at some later point tell the story from a first-person account.

-Teresa Valerio Parrot