September 2009 Archives

Important Study for The Chronicle of Higher Education

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SimpsonScarborough, in partnership with The Chronicle, is conducting a survey of U.S. faculty and administrators; it went live today! The purpose of the study is to explore the motivations and barriers to faculty and administrators taking positions of at least a year at colleges and universities outside the United States.

Tons of faculty take very short-term positions at universities abroad; 3 weeks here, a semester there. But, significantly fewer actually invest in the school and take a 1, 2 or 3 year appointment. Even though institutions in Germany, Hong Kong, the UAE, and Australia (to name just a few), are offering huge pay packages, unique research opportunities, assistance with spousal employment and other major benefits.

It's going to be so interesting to see what is really behind the resistance to taking longer term international appointments. Is it that such opportunities do little to gain the respect of peers here in the states? Is it concern over safety, education for children, or academic freedom? Is it simply that people don't want to leave their family and friends for that long?

The findings will be published all over The Chronicle and shared here on our blog.....check back in November!

-Elizabeth Scarborough

Click here to follow me on Twitter

 

No More Campus Email?

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I just read this article about the University of Nevada cutting its free campus email... It left me wondering about the implications of such a decision. The University estimated that only about 20% of students actually used their campus email, so I can understand that it would seem like a good place to cut costs... The problem I see is that it is already so difficult to keep in touch with students, I am worried about closing down that line of communication. If there is no campus email system it is crucial for the school to keep up to date email addresses for all of the students. That sounds like alot of work to me! I also have to be a little selfish and think as a researcher... if everyone goes this route, what will happen to my online survey response rates???

--Meredith

Now THAT is a Good Ad!

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I have seen a lot of college television ads lately. I believe this is highly correlated with the beginning of the college football season. In any event, if you belong to the Big Ten, Big East, Pac Ten or are Notre Dame, chances are I have watched your spot. Most of the ads I have seen are anything but distinctive and and some are nothing more than computer graphics gone amuck. (I should point out that my own university's ads fit this description). However, during the University of Cincinnati and Rutgers game a couple of weeks ago, I was taken back by the quality of the Rutgers spot. I literally stood in my tracks and said out loud..."now THAT is a good ad!" Congratulations to Kim Manning and her team at Rutgers for creating a spot that is heads above the rest!

See it here:  http://jerseyroots.rutgers.edu/2008tvspot.php





Tom Hayes

Social Media Revolution

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Just watched the Social Media Revolution Video on YouTube via this web site http://bit.ly/1sWngl  

It is a lot like the Did You Know video of Shift Happens but directed at social media. Among some of the gems in the video are:
By 2010 Gen Y will outnumber Baby Boomers
96% of them have joined a social network
Social Media has overtaken porn as the #1 activity on the Web (who would have seen that coming!)
1 out of 8 couples married on the U.S. last year met via social media
Facebook added 200 million users in less than 9 months
80% of companies are using LinkedIn as their primary tool to find employees

I will be showing this to all of my classes at Xavier...my only regret on the video is that it does not foretell of the death of Twitter!

Pretty astounding stuff!

Tom Hayes

Buzz Marketing at its Finest!

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We exhibited at NACAC in Baltimore last week and had the worst booth location in the entire convention center. There were over 200 vendors and thousands of attendees. We HAD to find a way to stand out. Enter our buzz marketing idea.

Buzz marketing is all about getting other people to spread the word about your product or organization. Our strategy revolved around a cake....yes, a cake! Think "The Cake Boss" and "Ace of Cakes."

Thanks to our baker, Stephanie Baker (yes....that really IS her name), our booth featured a cake in the shape of a college campus. There were three building surrounding a quad which bore a slight resemblance to my alma mater, Bucknell.

IMG_0049.JPG

It drew more people to our booth than we could have ever expected. Tons of people took pictures and some stopped to challenge us, "That is not REALLY a cake!" We even found someone on the other side of the exhibit hall showing pictures to others. Many came to the booth and said, "I heard you have the best cake over here!" Buzz marketing in full effect.

The best conversations allowed us to introduce our company, reconnect with old friends, and increase the overall awareness of our company's brand.....that we work hard and play hard and always have fun.

300 pieces of cake were cut and consumed. And, with each bite SimpsonScarborough's visibility was increased. Mission accomplished.

-Dana Edwards

 

Ty's Position on PURLs

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Earlier today, I wrote my buddy, Ty Glasgow, President of BigBad, an email with a simple question, "What's your position on PURLs?" Thought others might like to see his very thoughtful response.

 

"PURLs have shown they can yield effective results when made part of a direct mail campaign and the company is looking to increase purchase rates by enough of a percentage to make a difference to the bottom line. From what I have read in the past few years this seems to have impact when we are talking about 1000's, and in most cases, tens of 1000's of orders where a small percentage increase can mean a lot in terms of total dollars sold of widgets.

 

The more successful use of PURLs occurs when incorporated into a larger integrated strategy as opposed to a discrete activity. While there are many success stories within 'industry' in general, I believe most marketing teams don't realize the effort it will take to do effectively, and will not integrate it into their overall strategy.

 

PURLs work best when they carry through the concept. For example, a postcard arrives with a PURL. The person goes to the site, then what? That experience needs to be personalized and not just have the persons name attached like the online equivalent of a mail merge letter. Thus, this needs to tie into the CRM in some way both for tracking and for personalization. Someone like Amazon can do this because its part of a bigger CRM system and they are tracking my buying and browsing habits (of course this then extends into super personalization territory).

 

In higher education, we have seen some colleges use PURLs over the past years. I would question the effectiveness in general based on the trite factor and lack of authenticity the person will feel once they go to the PURL and generally find it's what anyone would get, just with their name added. However, if the school can personalize that experience perhaps it can be effective, especially if the experience becomes even more personalized based on interactions the user has with the site."

 

Wise thoughts from the master.

 

Elizabeth Scarborough

Click here to follow me on Twitter

 

 

See you at NACAC

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I'm heading off to Baltimore this week to attend the NACAC Conference along with many of my enrollment management friends. Please stop by the exhibit hall and say hello! And remember to save room for dessert because we'll have a BIG cake at our booth. Get ready NACAC, we are going to be the sweetest folks there. :)

 

-Jeff Papa

 

Finally on Twitter!

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Well, Meredith convinced me that "people" will be interested to hear what I have to say as I travel to colleges and universities around the country. So, I am officially on Twitter.  You can follow me by clicking here. My fascinating life and inner-most thoughts are now on display for all to see....or read. Here's hoping I don't bore you to death! 

-Elizabeth Scarborough

Way to Hunker Down Bunker Hill!

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I just love this story coming out of Bunker Hill Community College in Boston. The College's enrollment is up 23% over last year. At almost any other college or university I know, the faculty would be up in arms (pun intended) over the over-crowding and increased course loads this would create. What did the faculty at BHCC do? They offered to teach courses in the middle of the night!! The program, called Burning the Midnight Oil, currently includes two courses that run from 11:45pm to 2:30am. This is yet another example of the innovative minds and dedicated educators that are associated with our nation's community colleges. It explains why half of our country's college bound students choose to enroll at community colleges. They just may end up winning the battle and the war!

-Elizabeth Scarborough

Wright State University's Office of Communications and Marketing seeks applicants for Associate Vice President for Communications and Marketing. The successful candidate is responsible for developing and implementing a comprehensive strategic and operating plan for the Communications and Marketing Office at Wright State University. This position will be responsible for creating a systematic way to communicate across the university and integrate the many messages emanating from the University to its members and constituents.

 

The Associate Vice President will provide institutional leadership in managing the strategic shift to a market-oriented approach to enrollment, programming, customer/community service and institutional image. The successful candidate will also develop effective results-oriented marketing strategies/programs to support student enrollment and retention, the University's strategic plan, and ongoing comprehensive fundraising campaigns. The Communications and Marketing office is component of the Advancement Division and will work closely with the Alumni Relations and Development teams. The position reports to the Vice President for Advancement.

 

Requirements for applicants include a bachelor's degree; MBA or Master's degree in a closely related field or a terminal degree preferred, 10 or more years of senior-level Communications and/or Marketing management experience at the college or university level, including leading the development and execution of a comprehensive strategic plan for a large, diverse organization. Applicants must also have demonstrated success designing, building and leading a key function within the Communications arena - including hiring, mentoring and developing associates.  

 

Please visit the following web address in order to get a comprehensive job description or to make a formal application.  https://jobs.wright.edu/applicants/Central?quickFind=51049  For first consideration, applications are to be received by September 14, 2009.

 

Wright State University is an EEO/AA Employer

Forum for Higher Education Marketing

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August 12, 2009, marked the first meeting of the Forum for Higher Education Marketing, in Washington DC. Tom Hayes, SimpsonScarborough Vice-President and Partner, hosted the meeting and CASE was kind enough to lend meeting space. 

 

The Forum is a think tank presently made up of seventeen individuals from across higher education's marketing/communications spectrum. While the final charge of the group has yet to be determined, Tom sees the Forum as an opportunity for peers and colleagues to come together to discuss strategic issues and new developments within the field and to advance cause of higher education in the marketplace.

 

Tom is quick to point out that the Forum is joint effort comprised of an "amazing group of people." While Tom served as the hos for the first meeting, other members of the group will take turns hosting future collaborations. The next meeting will be held in Boston on the Saturday, November 14th, directly preceding the 2009 AMA Symposium for the Marketing of Higher Education.

 

Besides Tom, the members include (in alphabetical order): Carol Aslanian, EducationDynamics; Marc Camille, Loyola College in Maryland; Greg Carroll, Furman University; Terry Flannery, American University; Ty Glasgow, BigBad; Bob Johnson, Bob Johnson Consulting; David Kalsbeeck, DePaul University; Sandra King, Bentley College; Lisa Lapin, Stanford University; Larry Lauer, Texas Christian University; John Lawlor, The Lawlor Group; Robert Massa, Lafayette College; Robert Moore, Lipman Hearne; Bob Sevier, Stamats; Ed Sevilla, Harvard University, and Michael Stoner from mStoner.

 

According to those in attendance, the first meeting was a huge success with one individual stating "I thought it was one of the best professional experiences I've had in the field." The group is moving forward with a number of initiatives that the Forum will announce in the coming months.

Stay tuned!

SimpsonScarborough discussed with David Wheeler, Managing Editor, Chronicle International at The Chronicle of Higher Education, the research project they are conducting in partnership with SimpsonScarborough.  

Q. Tell us about the research project The Chronicle of Higher Education is conducting in partnership with SimpsonScarborough.
A. We are trying to learn more about the interest of American academics in working outside of the country. We want to learn what motivates those academics--faculty members, administrators, and graduate students--who want to work outside of the U.S.  And we want to learn about the barriers that prevent academics from applying for jobs overseas--fears they may have about what life will be like for their families or perceptions they may have about working conditions.
 
Q. Why did The Chronicle of Higher Education decide to do this study?
A. An intense international competition for academic talent is underway, even if it has been masked somewhat by the recession in the past year. Chronicle editors learned that many universities outside the United States have been frustrated by the lack of interest among Americans in working outside of the country.
 
Q. How does The Chronicle of Higher Education plan to use and apply this study?
A. Well, chiefly we will do what we always do--which is give our subscribers the best possible data and analysis and then let them use it how they wish. We also plan to use this study as a way of introducing ourselves to universities outside of the U.S. that may not be familiar with us.
 
Q. How do you think international higher education institutions will be able to use and apply this study?
A. They should be able to make important adjustments in how they market themselves in their recruiting efforts. The study will illuminate fears job seekers have that will need to be dealt with and motivational triggers, such as the availability of money for research, that could get them to apply for positions.


Best in SEO

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What do Drexel, University of Phoenix, Capella University, Ferris State, Western Governors University, Penn State, Northcentral University, Oregon State, Fairleigh Dickinson , University of Texas, American Sentinel University, University of Illinois and Grand Canyon University have in common? They all were recently recognized as one of the top university websites excelling at Search Engine Optimization (SEO), according to a recent study conducted by WordStream, Inc. What's SEO, you ask? SEO is the process of improving the volume or quality of traffic to a web site from search engines via "natural or organic" search results. Here's the BIG, remaining question: How does your school rate in term of its SEO?

-Jeff Papa

 

The Value and Relevance of the Liberal Arts

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It is not at all surprising that the value of a liberal arts education is currently under scrutiny. Are students willing to pursue a liberal arts degree considering our current economic climate? Do students--in the 21st century--appreciate the value of reading great works of literature, history, and art as part of their liberal arts education? The liberal arts debate is far from over. If you don't believe me, check out the article, An Education Debate for the Books, which appeared in the August 27th edition of The Washington Post. Here's one quote from the article that does a nice job of summing up the current challenges facing our liberal arts institutions: "Liberal arts colleges have had to defend the marketability of a philosophy major for as long as competing public and private institutions have offered degrees in engineering and business, often at a lower cost. But never, perhaps, have families weighed the value of a liberal education more carefully than in the 2009-10 admissions cycle, which found the nation mired in its worst recession since the 1930s."

-Jeff Papa