Operations/Production Manager

We’re SimpsonScarborough, the first and last name in higher education research, strategy, and creative. In other words, we’re higher education marketers. We’re researchers who answer questions, strategists who question answers, and creatives who connect the dots, transforming questions into exclamation points, and building living, breathing higher education brands that inspire and endure.

As our Operations/Production Manager you’ll be an essential part of bringing things together so we can continue to deliver great work for clients and maintain the, fun, collaborative, fast-paced and independent environment we’ve enjoyed as a growing agency. At SimpsonScarborough, a successful Operations Manager will work across the company to develop, manage and oversee process, technology, tools, and resources that allow us to produce industry-leading work. The successful candidate should have proven leadership skills, be adept with various technology platforms, have success in managing resources and budgets, be good at problem solving and negotiating conflicting goals and priorities, able to juggle varied tasks and be equally adept at either extending a helpful hand by extending a deadline or putting your foot down when the moment—and client—requires it.

This position will report directly to SimpsonScarborough’s partners and be located in our headquarters office in Alexandria, Va., but work collaboratively with distributed team members in Oakland, Columbus, Chicago, Baltimore and other locations.

What you’ll be doing daily will include but likely not be limited to:

  • Work across the agency with senior leadership and team members of differing personalities and experiences to create, evolve, and maintain agency process and technology requirements for effectively managing internal project teams, workloads, communication, and timelines
  • Identify, implement and manage technology assets and platforms including project management software, file sharing and storage, internal collaboration and communication tools, or others that you recognize may support getting the best work done
  • Participate in calls/meetings (both internal and with clients as needed) to provide status updates
  • Create regular status reports working with teams to ensure proper resources are in place to meet deadlines
  • Proactively recognize, identify and solve for differing priorities or goals, and effectively manage conflict
  • Coordinate project deliverables and guiding the team through potential risks, developing contingency plans as appropriate
  • Manage project communications and documenting issues and changes that affect the project
  • Proactively identify areas for improvement within process; suggest/implement solutions
  • Anticipate and identify workload issues and risks to mitigate any issues
  • Set and communicate clear expectations for tasks and deliverables across teams accountable for the work
  • Make recommendations that would streamline processes, decrease inefficiencies, and help drive innovation across the agency
  • Perform regular audits of processes and work performed to ensure projects are in alignment with objectives and budgets.
  • Train and mentor project strategists and other team members in project and client management tools
  • Proactively support and participate in agency improvement initiatives
  • Keep all stakeholders apprised of potential threats to successful delivery of projects
  • Maintain and manage any external contractors or freelancers who are (or may be) engaged in agency projects

The experience and skills you should bring to the position include:

  • Bachelor’s degree required.
  • 5+ years of experience with project plan development, estimation, and coordination with vendors, and external resources within a marketing, branding or creative agency.
  • PMP certification is preferred.
  • Experience evaluating and implementing technology tools to support project management, file storage, communication, etc.
  • Demonstrated ability to effectively manage multiple simultaneous competing priorities.
  • Expert knowledge and experience in communicating work flow steps and internal processes, particularly for branding and creative projects (digital and traditional).
  • Financial understanding and ability to manage projects according to client scope of work and profitability
  • Strong working knowledge of MS Office Suite (Excel and Powerpoint specifically), project management software, and other technology tools.
  • Demonstrated ability to inspire teamwork and motivate teams.
  • Ability to effectively negotiate and diplomatically manage competing priorities and conflict across all levels of the organization.
  • Excellent communication and presentation skills (articulate, poised, and convincing).
  • Ability to organize and problem solve complex projects.
  • Strong attention to detail with the ability to multitask.
  • Ability to anticipate and resolve issues, keeping big picture in mind.
  • Ability to adapt to different team member and types of work.
  • Extremely organized and detail-oriented with strong follow up skills.
  • Strong initiative & personal responsibility for work.
  • Willingness and desire to work very independently.
  • Positive, enthusiastic team-player attitude.

Please submit a cover letter and resume to Jason Simon, Partner, at to apply.


Senior Account Executive or Account Executive

SimpsonScarborough seeks a full-time Account Executive for its Old Town Alexandria, VA headquarters office. We are a small, dynamic team looking for a self-motivated and enthusiastic new member. We expect a lot from our team members and champion their successes. The Account Executive will have the opportunity to play a significant role in managing client relationships and work directly with company leadership in a fun, fast-paced environment.


  • Ensure day-to-day communication with clients is timely, accurate, friendly, and professional
  • Establish and enforce project timelines
  • Ensure processes are followed to maintain high-quality deliverables
  • Support both qualitative and quantitative primary market research studies, including, but not limited to: drafting survey instruments and moderator guides, working with external vendors, conducting focus groups, and writing qualitative research reports
  • Guide and manage a wide variety of projects that may include market research, brand strategy, and/or creative development
  • Provide substantive feedback to the team on deliverables (research reports, brand and communications audits, creative concepts, brand positioning, etc.)
  • Present deliverables directly to clients and key stakeholders, both in person and via webinars


  • 3+ years experience in marketing, market research, or branding at a higher education institution, non-profit, social cause, or creative agency
  • Strong project management and organization skills
  • Excellent written and verbal communication and people skills
  • Comfort working independently and with multiple remote clients and partners
  • Ability to problem-solve in a fast-paced work environment
  • Experience managing multiple projects at a time and effectively assessing and reprioritizing workload regularly
  • Proficiency in MS Office with emphasis in Excel, Word, and PowerPoint
  • Knowledge of/experience with media production (digital and/or print) is preferred but not required
  • Bachelors in Business Administration, Marketing, Communications, Market Research or the like; or Bachelors in a Social Sciences discipline with research experience

The position requires approximately 10-30% travel, visiting some of the nation’s finest college campuses. Salary is commensurate with experience. Please submit cover letters and resumes to Wanda Hoath at


Analyst Intern 

SimpsonScarborough, a higher education marketing firm headquartered in Old Town Alexandria, is seeking summer analyst interns. SimpsonScarborough interns will have the opportunity to gain hands-on experience with market research projects that have a direct impact on colleges and universities.

As a SimpsonScarborough intern, you will:
* Be a valuable member of a research team that produces insightful market research for clients
* Work in a collaborative environment where you will have the opportunity to learn from industry experts
* Have opportunities to participate in client calls, webinars, or meetings
* Learn how to create compelling data visualizations that brings market research data to life
* Learn the fundamentals of analyzing and reporting on survey data
* Test surveys and proofread reports for quality control

* Candidates should be in their sophomore, junior, or senior year of college, or in the process of earning a graduate degree
* An academic background in at least one of the following areas: quantitative research, data analysis, and/or data visualization
* Strong proficiency in Microsoft Excel and PowerPoint
* Acute attention to detail
* Responsible, hard worker

Pluses (not required):
* Talent for data visualization and creating captivating charts and graphs
* Ability to express yourself creatively and think outside the box

Summer interns are expected to work 40 hrs/week and will receive a $1200 stipend per month.

Please submit a cover letter and resume to Wanda Hoath at to apply.


Account Executive Intern

SimpsonScarborough, a higher education marketing firm headquartered in Old Town Alexandria, VA is seeking summer interns with a background and interest in marketing and/or communications. Candidates should be entering their junior or senior year of college or be in the process of earning a graduate degree. SimpsonScarborough interns will have the opportunity to gain hands-on experience with projects that have a direct impact on colleges and universities.

As an intern, you will:

  • Be a valuable member of a team that produces insightful market research for clients
  • Work in a fun, hardworking, and collaborative environment where you will have the opportunity to learn from industry experts
  • Work with account executives directly, assisting with the creation, formatting, and editing of client presentations and reports
  • Participate in client calls, webinars, and meetings
  • Help create focus group moderator guides and in-depth interview scripts
  • Learn and conduct qualitative analysis of focus group and in-depth interview responses
  • Assist with survey development and testing for quality control 
  • Conduct brand assessments and reviews of client messaging strategies
  • Complete an independent qualitative research project on a topic of your choice
  • Potentially travel to a client meeting with SimpsonScarborough staff

Summer interns are expected to work 40 hrs/week in our office and will receive a $1200/month stipend.

Please submit a cover letter and resume to Wanda Hoath at to apply.



SimpsonScarborough, a marketing firm that works primarily with colleges and universities, is looking for organized, personable individuals to conduct one-on-one phone interviews for research projects. The ideal candidate must be willing and able to:

  • Email interviewees from a provided contact list
  • Cold call potential respondents from a provided contact list
  • Schedule interviews between 8 am to 8 pm on weekdays and possibly weekends
  • Record interviews for feedback and transcription purposes
  • Provide verbatim written transcriptions from each interview in Microsoft Word or Excel
  • Provide regular updates on interview progress
  • Summarize key themes and takeaways uncovered in the interviews
  • Adhere to the project timeline

This is a remote contract position usually spanning 2-4 weeks per project. Interviewers will be expected to complete and transcribe 20-40 interviews per project.

Interviewers will be paid $70 per interview completed, recorded, and transcribed. Interviewers will be added to SimpsonScarborough’s pool of interviewers and will be assigned when a need arises for a project, which could be frequently or infrequently depending on project scope and demand. The ideal candidates will have interviewing/moderating experience and/or project management experience requiring frequent phone interactions. Candidates must be able to represent themselves in a professional manner over the telephone.

Please email Wanda Hoath at if interested in learning more about this position or with additional questions.