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A Few Reflections on the 19th Symposium of the Marketing of Higher Education

By Tom Hayes
SimpsonScarborough Vice President & Partner

SimpsonScarborough Vice President & Partner, Tom Hayes, and President & Partner, Elizabeth Scarborough, pose with the winners of the SimpsonScarborough Wii Olympics

As founder of the AMA Symposium, I feel as if I am in a great position to comment on what I experienced two weeks ago in Chicago. Mostly I am gratified to see how far the marketing of higher education has come as a profession and as a discipline. This past Symposium is easily one the best I have attended over the years (and I have been to every one of them). Please forgive me for what I am about to say as it is more based on being old than being especially intelligent, but in the past, I sometimes had a difficult time finding enough sessions to attend that I wouldn’t come away saying “that makes sense,” or “okay…and?”. SimpsonScarborough Senior Consultant, Dana Edwards, and Vice President of Media Relations and Crisis Communications, Teresa Valerio Parrot, enjoying their time at the AMA SymposiumThis time I couldn’t get to all the sessions I wanted to attend because I believed there was so much new material and approaches to marketing than I have seen in years. This is a testament to the strong work of the committee that worked hours to make difficult choices.

I also was blown away at the keynote speakers. I was especially impressed with Millennials Go to College and the Use of Stories to advance our institutions. Both were educational as well as funny and had me taking notes like I was back in school. Terry Flannery’s sincere and beautifully articulate presentation on making a career change was also a highlight…or maybe I just liked the props! Neil Howe, the Millennials Go to College presenter, was kind enough to create a page on the LifeCourse Associates’ web site to download the presentation. Click Neil Howe to be directed to that web page.

SimpsonScarborough Project Director, Meredith Simpson, and Project Manager, Emily LaRue, having a great time at the AMA SymposiumWhat hasn’t changed is the willingness of attendees to share ideas and insights. I love being around a group of professionals that are truly committed to the discipline. I enjoy the conversations I have with attendees and presenters about issues that face all of us daily. I am thankful for their willingness to teach me and each other so that we all can grow personally and professionally.

I can’t wait for next year in Boston!


 

CCA Fall 2008 Conference 


The College Communicators Association of Virginia and the District of Columbia (CCA) welcomed Elizabeth Scarborough and Tom Hayes to its fall 2008 conference at Eastern Mennonite University on November 7th. In addition to their presentations, Elizabeth and Tom also accepted the first annual Christopher Simpson Communication Achievement Award, which was presented posthumously to Christopher.

Tom kicked off the conference with a general session and keynote on “Marketing Bloopers (or “There but for the grace of God…”). Tom, who co-authored the book University Marketing Mistakes: 50 Pitfalls to Avoid, pointed out some of the most appalling bloopers he encountered in his research. And, a presentation by Tom just wouldn’t be the same without his humor interjected along with the lessons learned.

Elizabeth’s presentation on the “Top 10 Things You Need to Know About Branding” focused on how most colleges don’t have a differentiated brand strategy and, in many cases, try to “sell” the sum total of their mission statements, which are typically broad and far-reaching. Elizabeth's presentation included examples from a variety of institutions, including an in-person presentation by Anne Marie Lauranzon, Director, Marketing & Communications at Randolph-Macon College. Elizabeth demonstrated how when colleges place heavy emphasis on the marketing research required to develop an effective positioning strategy then the college can clarify what a real brand strategy looks like. She further outlined the role this brand should have in driving strategic business decisions in addition to marketing communications.

Click here to go to Elizabeth’s Power Point presentation on the CCA website.

SimpsonScarborough President & Partner, Elizabeth Scarborough, and past CCA president, Crista Cabe, with the 1st annual Christopher Simpson Communication Achievement Award

The highlight of the CCA conference for SimpsonScarborough was the presentation of the Christopher Simpson Communication Achievement Award.  The CCA decided to establish an award in Christopher’s honor last summer at the Board’s annual planning retreat after discussing Christopher’s true generosity with his time and expertise. As past CCA president Crista Cabe notes, “many members of CCA are more capable professionals as a result of attending conference sessions he [Christopher] presented at no cost to the organization…he genuinely cared about the state of our profession and about our success in doing a good job for our institutions.” The Simpson Award honors professionals who achieve something extraordinary in the shorter term – a magnificent series of publications, exceptionally astute handling of crisis communication, remarkable improvement in positive press coverage, significant success in integrated marketing, etc. At the fall 2008 CCA conference, the first Simpson Award was presented posthumously to Christopher Simpson, and the plaque was accepted by Elizabeth Scarborough and Tom Hayes.    

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Hip Happenings


Word of Mouth Marketing Crash Course

We all know that this year’s AMA Symposium was great. But, you might also remember Andy Sernovtiz, one our keynote speakers from the 2007 program. Andy will be presenting GasPedal’s Word of Mouth Marketing Crash Course and you can receive a 15% discount!

Through the Crash Course you will learn about word of mouth marketing in just 1 day by developing a plan that is easy to execute, recession-proof, and provides measurable results within 60 days. You will learn specific strategies you can immediately use to turn your customers into an army of enthusiastic fans. This exhilarating day covers it all: mastering blogs, buzz and social media; the 5 steps needed to build an effective campaign with or without an agency; and measuring ROI.

Visit the GasPedal events page for course and registration information. And enter the discount code “intelligentmarketing” to receive 15% off.

mStoner and Slover-Linnet Strategies Survey

What are your marketing challenges for 2009 and how do you plan to deal with them? mStoner and Slover-Linnet Strategies invite you to respond to their survey here.

To learn more, join us at the CASE 5 conference for a panel discussion, "Challenges for 2009: Dealing with New Issues or Struggling with Old Ones?" or read mStoner and Slober-Linnet Strategies blog post about phase 1 of this study.

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December Blog Spotlight


This month, the Blog Spotlight features the “AMA Blog: Millennials Go to College” blog posted by Teresa Valerio Parrot on November 19, 2008. This entry describes Neil Howe’s presentation about Millennials at the 2008 AMA Symposium.

Millennials, Generation Y, The Net Generation, Echo Boomers, iGeneration, and Google Generation all describe the coming-of-age generation of powerful, proactive people. This group is considered to be the last generation of Americans wholly born in the 20th century. It is common in market research to include Americans born in the years 1978-2000 as members of the Millennial generation, which makes the size of the Millennial grouping in the United States approximately 76 million. This group includes our most cherished audience-- traditional-aged prospective students.

Neil Howe, well known for his theories about a recurrent cycle of generations in American history and co-author of a number of books with William Strauss on the subject, says that over the next decade Millennials will recast entirely what it means to be young. Mr. Howe believes this generation could emerge as the next great generation. 

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SimpsonScarborough Quiz Whiz


Be the SimpsonScarborough Quiz Whiz with the fastest fingers! Check out the trivia question below and be the FIRST to respond with the correct answer to win a great prize!

New Jersey City University is the Featured Client on the SimpsonScarborough homepage. NJCU, which is recognized as a Hispanic-serving university, has partnered with SimpsonScarborough to conduct research that informs stakeholder communications and messaging, with end goals of increasing prospective student interest and increasing alumni affinity. What is the Hispanic population of NJCU?

Just reply to this email to send in your answer! If you have the fastest fingers with the correct answer you’ll win your choice of 1 of the following 3 books:

  New/Renewed Clients
 
 
  • University of Delaware
  • New Jersey City University
 
Upcoming Speaking Engagements


Tom Hayes
CASE Kentucky Conference
“Marketing College and Universities: A Services Approach"
December 12th, 2008
Louisville,KY

Tom Hayes
34th Annual CASE V
2008 Conference
"Marketing Colleges and Universities in a Service Economy: What the Textbooks Got Wrong"
December 13th - 15th, 2008
Chicago, IL

Dana Edwards
34th Annual CASE V
2008 Conference
"The Top 10 Things You Need to Know About Branding"
December 13th - 15th, 2008
Chicago, IL

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